Those of us who have been around for more than a decade can remember the concept of sub second response times. A single 'second' was considered the maximum time between when a user hit 'enter' on their dump terminal and when they got a response from the system. This wasn't just a rule of thumb or some geeky idea of how a system works, there are many reports available which illustrate quite clearly that as response time gets longer, there is an increased reduction in transaction rates and essentially throughput falls. In other words, less work is done. Some might consider that this is just because of the longer response times but it has been illustrated that lapses in concentration add additional delays to the completion of a business process.
Since the advent of the PC and more so the Internet, we are being treated to vastly superior GUI displays which make like much simpler in terms of the usage and understanding of applications. However, this has been mirrored by a commensurate reduction in response times as GUI screens build and one must wait until this build process completes. This is probably quite acceptable for occasional users or those in Internet land prepared to wait. However, it leads to loss of productivity within organizations where employees are expected to plough through as much work as possible which is severely impacted by slow GUI response times.
The
Enterprise Application Infrastructure described
here provides an architecture that can deliver significant benefits and sub second response times while still delivering a rich user front end GUI. This is achieved through the use of the
SOA Gateway and
CaptainCasa tool sets which in turn achieve the result through a simple adherence to and usage of industry standards.
Check it out if you would like to reduce your user response times !
Best regards,
John
